FAQ's

FAQ'S

SHIPPING

HOW LONG AFTER PLACING MY ORDER SHOULD I EXPECT TO RECEIVE MY SHIPMENT?

 All orders are shipped from within 1-2 days of the order being placed, and may take 3-7  days. Purchases shipped worldwide will arrive 10-20 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.

WHAT ARE YOUR SHIPPING RATES?

Our Standard Shipping rate is £4.99.

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we ship all all over the United Kingdom. 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Changing of address is allowed within 12-hour of purchasing the item/s. You may contact us via info@melorganic.com to request for change.

RETURNS

What is your return & exchange policy?

Please refer to our Return & Exchange Policy relating to returns.

Our customer service is open 24/7. We will endeavor to reply to your query as soon as possible.

How to return your item?

You may contact us at our support channel info@melorganic.com for more information. 

SECURITY

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol

Is it safe to use my credit card on your website?

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway.

 Is my personal information kept private?

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

How do I know that my order has been successfully submitted?

 You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed within 12-hour of purchasing the item/s. You may contact us via info@melorganic.com to request for change.

ORDERING

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

HOW DO I PLACE MY ORDER? 

How to place an order:

1. Finished adding items to your shopping cart

2. You may choose to proceed on through our website checkout or through PayPal. 

a. If you wish to continue on through our website checkout, click on the “Checkout” green button located on the right side of the screen.

b. If you wish to continue through PayPal, click on PayPal button

3. You will then be transferred to our Customer Information page. You will be prompted to enter:

a. Email address

b. Name

c. Address

4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5. Continue on by clicking “Continue to Shipping Method” button. You will then proceed on to selecting the Shipping Method. At this phase, we recommend that you recheck your Shipping Address to be able to return back if there are any mistakes. Once everything is OK, click on “Continue on to Payment Method”

6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending an email at info@melorganic.com